MODE AND SEQUENCE OF PAYMENT:
FAQ
Q1: HOW TO BUY?
A: STEP 1: SEARCH OUR ITEM
IN EBAY.
STEP 2: ASK QUESTION TO
OUR HELP LINE
STEP 3: IF OK.
STEP 4: CHOOSE
A) CASH ON COLLECTION (AT JUSCO KEPONG)
UPFRONT RM50 FOR BOOKING
PROCESSING FEE. PAY THE BALANCE AFTER YOU HAVE CHECKED THE GOODS.
NO
TRANSPORT FEE CHARGE. FREE DELIVERY.
MAYBANK ACC: SPLITWAVE MARKETING
SERVICES (5145 8917 5417)
B) CASH ON DELIVERY (KL AND SELANGOR ONLY)
UPFRONT RM50 FOR BOOKING
PROCESSING
FEE,
DELIVERY CHARGES RM20 FOR PLACES 35KM
FROM KEPONG. OTHER PLACES
KINDLY CALL OUR HELP LINE AND CHECK.
PAY THE
BALANCE AFTER YOU HAVE CHECKED THE GOODS.
MAYBANK
ACC: SPLITWAVE MARKETING SERVICES (5145 8917 5417)
C) COURIER, PRICE MAY VARY UPON CUSTOMER
PLACES, CALL HELPLINE FOR
DETAILS. (FOR OTHER STATE IN MALAYSIA)
D) PAYPAL (FOR INTERNATIONAL BUYER)
STEP 5: DONE
Q2: WHY I NEED TO PAY UP FRONT RM50 FOR BOOKING FEES
A: We are facing some problem like on
Monday customer want to buy our product, our product arrive on Wednesday,
suddenly something has happen to customer, they simply not turn out and ignore
us. We want to eliminate this kind of circumstances to waiting insincere
customer. The upfront RM50 is a guarantee from buyer.
CASE STUDY 1:
A buyer claim that he want to buy a PSP from us, when we
meet up, he decline to buy because he said PSP cannot make calls, he don’t
want. We keep facing this hoax and we need guarantee from our customer side to
ensure our sales team outgoing is valued.
The booking fee will be
forfeited as if the product is running in good condition. Customer
should
do some research before purchasing.
Q3: WHY ALL PRODUCTS MARK “NEW”? IS IT NEVER USING BEFORE?
A: All items selling under
“SPLITWAVE MARKETING SERVICES” is totally new. Our physical shop
will
be open soon in SG Wang and Pertama complex. Will increase collection point and
service point for customer.
Q4: WHAT YOU MEAN FOR 1 YEAR WARRANTY?
A: our factory will provide one year
warranty on default error, like no LCD light, no sound etc. However we will let
customer test whatever they like before paying the balance. For later faulty
kindly contact our sales team for collection (mileage charge applied) or send
personally to our office. Our technical dept will follow up ASAP.
ONE VIEW DATA:
COMPANY NAME SPLITWAVE MARKETING SERVICES
COMPANY REG NO 1681002-M
ADDRESS 3,JLN
6/17, TMN FADASON, OFF JLN KEPONG,
52000,KUALA
LUMPUR.MALAYSIA.
MAYBANK ACC SPLITWAVE MARKETING SERVICES
5145
8917 5417
PAYPAL IPOKIA@GMAIL.COM
EMAIL IPOKIA@GMAIL.COM
HELP LINE JERRY
YEOH
014.3388.911
(24HOURS ON CALL)
GINGER ONG
012.233.1350
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