MODE AND SEQUENCE OF PAYMENT:

FAQ

Q1:       HOW TO BUY?

A:         STEP 1: SEARCH OUR ITEM IN EBAY.

            STEP 2: ASK QUESTION TO OUR HELP LINE

            STEP 3: IF OK.

            STEP 4: CHOOSE

                        A)    CASH ON COLLECTION (AT JUSCO KEPONG) UPFRONT RM50 FOR BOOKING                         

            PROCESSING FEE. PAY THE BALANCE AFTER YOU HAVE CHECKED THE GOODS.

                        )NO TRANSPORT FEE CHARGE. FREE DELIVERY.

                        MAYBANK ACC: SPLITWAVE MARKETING SERVICES (5145 8917 5417)

 

                        B)    CASH ON DELIVERY (KL AND SELANGOR ONLY) UPFRONT RM50 FOR BOOKING

                        PROCESSING FEE,

            )DELIVERY CHARGES RM20 FOR PLACES 35KM FROM KEPONG. OTHER PLACES       

            KINDLY CALL OUR HELP LINE AND CHECK.

                        )PAY THE BALANCE AFTER YOU HAVE CHECKED THE GOODS.

                        MAYBANK ACC: SPLITWAVE MARKETING SERVICES (5145 8917 5417)

 

            C)    COURIER, PRICE MAY VARY UPON CUSTOMER PLACES, CALL HELPLINE FOR              

            DETAILS. (FOR OTHER STATE IN MALAYSIA)

           

            D)    PAYPAL (FOR INTERNATIONAL BUYER)

            STEP 5: DONE

 

Q2:       WHY I NEED TO PAY UP FRONT RM50 FOR BOOKING FEES

A:         We are facing some problem like on Monday customer want to buy our product, our product arrive on Wednesday, suddenly something has happen to customer, they simply not turn out and ignore us. We want to eliminate this kind of circumstances to waiting insincere customer. The upfront RM50 is a guarantee from buyer.

            CASE STUDY 1:

            A buyer claim that he want to buy a PSP from us, when we meet up, he decline to buy because he said PSP cannot make calls, he don’t want. We keep facing this hoax and we need guarantee from our customer side to ensure our sales team outgoing is valued.

 

            The booking fee will be forfeited as if the product is running in good condition. Customer    

            should do some research before purchasing.

 

 

Q3:       WHY ALL PRODUCTS MARK “NEW”? IS IT NEVER USING BEFORE?

A:         All items selling under “SPLITWAVE MARKETING SERVICES” is totally new. Our physical shop      

            will be open soon in SG Wang and Pertama complex. Will increase collection point and

service point for customer.

 

 

Q4:       WHAT YOU MEAN FOR 1 YEAR WARRANTY?

A:         our factory will provide one year warranty on default error, like no LCD light, no sound etc. However we will let customer test whatever they like before paying the balance. For later faulty kindly contact our sales team for collection (mileage charge applied) or send personally to our office. Our technical dept will follow up ASAP.

 

 

ONE VIEW DATA:

COMPANY NAME             SPLITWAVE MARKETING SERVICES

COMPANY REG NO          1681002-M

ADDRESS                       3,JLN 6/17, TMN FADASON, OFF JLN KEPONG,

                                    52000,KUALA LUMPUR.MALAYSIA.

MAYBANK ACC               SPLITWAVE MARKETING SERVICES

                                    5145 8917 5417

PAYPAL                         IPOKIA@GMAIL.COM

EMAIL                           IPOKIA@GMAIL.COM

 

HELP LINE         JERRY YEOH

                  014.3388.911 (24HOURS ON CALL)

                 

            GINGER ONG

                  012.233.1350