Returns – 7 days of receipt

Returns can be made within seven working days of receipt of goods.  Please contact us for a returns number first.

Goods must be:

a)      Clearly labelled with the returns number provided by Windband Ltd.

b)      Sent back via a postal service that is recorded (i.e. the post is signed for) or trackable online

c)      Received by Windband Ltd in an undamaged and fully resalable condition.

d)      Buyers are responsible for paying the postage costs of any unwanted item.

NB We are unable to accept the return of music that isn’t faulty or items that have been unsealed e.g. reeds.  If you are unsure please ask for as much information as you need before ordering.

Damaged or Faulty Items – Goods are checked prior to despatch but please let us know as soon as possible if you receive anything faulty or damaged and we will replace the item as a matter of urgency.  If you feel the goods have been damaged in transit please retain the packaging and take a photo of the damaged goods in the packaging so that we can make a claim with the post office.  If goods are found to be faulty or damaged we will, of course, also refund any reasonable postage costs incurred when returning the items.