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The Age Of Participation: New Governance For The Workplace And The World by Patricia McLagan & Christo Nel

Explains why participative governance is a major issue of our times, affecting all areas of our lives: education, business, government, families, and community organizations

Focused Quality: Managing For Results by Harvey K. Brelin, Kimberly S. Davenport, Lyell P. Jennings & Paul F. Murphy

An indispensable resource for sustaining quality initiatives or for getting them back on track, this book is must reading for all managers in industry, services, healt care, and government

Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together by Fred Wiersema

Reveals why the most successful businesses are those taht build close win-win relationships with their customers - not just strong working relationships, not just good business relationships, but customer-intimate relationships

Find out what the new rules of the game are, and, more importantly, learn how to play to win!

The Self-Defeating Organization: How Smart Companies Can Stop Outsmarting Themselves by Robert E. Hardy and Randy Schwartz

In this insightful book, consultants Hardy and Schwartz reveal how organizations fall into "low-performance loops," repeating typical self-defeating behaviors

International Excellence: Seven Breakthrough Strategies For Personal And Professional Success by Christopher Engholm and Diana Rowland

A vital tool to attaining the essential building blocks necessary for succeeding in today's global society

Taking Charge Of Change: 10 Principles For Managing People And Performance by Douglas K. Smith

This book provides managers with the principles & tools needed to guide themselves & others through the entire period of change, including how to use the all-important link between assessable performance goals & change to help people overcome reluctance and take responsibility

Location: Penang, Malaysia
Terms: Bank-in ( Public Bank / Maybank / CIMB Bank ) or Moneybookers

Executive Guide To Everyday Management By ASM Group