We believe that great customer experience is the core of our business and would like to take this opportunity to highlight some of our customers' most common misunderstandings about us.

Sizes:

We list our apparels based on US Sizings, but as sizes differs between manufacturers, it's always better to check the exact measurements as published on every listing, and then double confirmed with an item that fits well.

International Registered Airmail Shipping:

Time:

We ship our items very, very promptly, usually within 12 hours of payment received. However, after we pass your item to the Post Office, your item delivery time is beyond our control. Normal shipping time worldwide is between 2-4 weeks but can take longer. We consider a parcel overdue after 1 month.

If you have not received your parcel after 1 month, please contact us and we will work out a solution for you, such as a replacement item, refund, or store credit.

Delivery time to Germany, France, Spain, Italy and other island nations tend to take longer and is only considered overdue after 6 weeks.

Tracking:

International Registered Airmail is, unfortunately, not reliably trackable. If you require specific tracking of your parcel, please consider using one of our courier services, which are priced VERY reasonably due to our partnership with the courier companies.

Cost:

Our shipping charges are always, mostly unknowingly, compared with local shipping rates, hence we are always misunderstood for charging a high shipping rate.

The reality is that international shipping is very expensive, even for small parcels.

We are working very hard to help you save on shipping, and recently just launched an all new shipping initiative which further reduced shipping rates. Our shipping rates should now be among the lowest, if not THE lowest, in the industry! Therefore, we hope that as our customers, you will take these points into consideration before rating us on shipping costs and time.

Time:

We ship worldwide and pack within 24 hours of payment received, Monday-Saturday, except public holidays.

Cost:

We encourage our customers to purchase multiple items to save on shipping cost.

We charge our customers actual shipping, based on weight of item. Total shipping rate MAY be lower at checkout as our checkout system totals up all combined items and recalculates total shipping rate for the order, independently of the listed rates below. It will, however, NOT BE ANY HIGHER.

International Registered Airmail:

USA/ Canada-

1st item- USD12.45

each subsequent items- USD9.45

UK/ Europe-

1st item- USD10.30

each subsequent items- USD7.30

Australia-

1st item- USD8.70

each subsequent items- USD7.30

DHL/ FedEx:

DHL/ FedEx shipping rates are charged based on total weight, and are displayed upon checkout*.

Indicative shipping rates**:-

USA/ Canada-

Up to 0.5Kg - USD13.00

Up to 1.0Kg - USD18.80

Up to 1.5Kg - USD24.60

Up to 2.0Kg - USD29.25

Up to 2.5Kg - USD33.85

UK/ Europe I-

Up to 0.5Kg - USD16.95

Up to 1.0Kg - USD22.95

Up to 1.5Kg - USD29.00

Up to 2.0Kg - USD34.80

Up to 2.5Kg - USD40.60

Australia-

Up to 0.5Kg - USD11.20

Up to 1.0Kg - USD14.65

Up to 1.5Kg - USD18.10

Up to 2.0Kg - USD20.95

Up to 2.5Kg - USD23.80

For countries not listed above, please contact us for details.

* Quoted prices are for regular areas. Remote Area Surcharge of USD20 is applicable to remote destinations.

Click here to check if your area is a remote area.

** Quoted prices excludes Remote Area Surcharge of USD20, which will be billed to you on a separate invoice upon packing.

Click here to check if your area is a remote area.

Insurance:

Optional. USD1.00/ item. We cannot be responsible for lost or damage of uninsured items.

Duties/ Customs:

99.9% of our items do not incur duties/ taxes. In the rare event that your parcel is liable for duties/ taxes, the buyer is responsible for all duties/ taxes.

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We ONLY accept the following payment method(s):

Malaysia/ Singapore:

1) Maybank2U/ CIMB Clicks bank transfer.

2) PayPal.

Australia:

1) Direct Bank Deposit into our Westpac (Australia)bank account.

2) PayPal.

Worldwide:

1) PayPal only. We're unable to accept any mailed payment methods.

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100% Satisfaction Guarantee!

We pride ourselves in carrying only the highest quality batik clothing. If for any reason you are not satisfied with the item you purchase from us then you may return the item. Please contact us within 7 business days of receipt of your order. Once we have received the item in it's original condition, we will immediately issue you a refund, less shipping cost, via PayPal.

Feedback:

We leave feedback upon receive of payment. Please do leave us a positive and 5 star DSR, unless you have any dissatisfaction with our service, in which case you can contact our customer service manager here. We will try our very best to resolve any issues with you. We usually do not, but specifically ask for a 5-star rating as it is the ONLY acceptable rating by eBay's standard.

Contact Us:

For any additional information, please do not hesitate to contact us via email or eBay messaging.

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